Terms of Service

1. Who you are contracting with

Legal entity

Haku Core LLC

Entity type

Wyoming limited liability company, organised under State of Wyoming, United States of America

Registered address

Haku Core LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

Contact for legal notices

support@haku-core.com

Customer support

support@haku-core.com

Haku Core LLC is the merchant of record for every transaction on haku-core.com. Card and other payment processing is performed on our behalf by third-party payment service providers; we do not receive or store your full payment card number.

2. Eligibility

• You must be at least 13 years old to hold an account. If you are under the age of majority where you live, you may only use the services with the involvement of a parent or legal guardian.
• You must be at least 18 years old, or have the consent of a parent or legal guardian, to make a purchase.
• You must be legally able to enter into a contract, and you must not be a person or entity with whom United States law prohibits us from doing business.
• You must provide accurate account information and keep it current.

3. Your account

You are responsible for what happens under your account and for keeping your credentials confidential. Tell us promptly at the support address if you believe your account has been accessed without your permission.

You may close your account at any time. Closing an account does not by itself trigger a refund, and it ends your access to content and virtual items that are licensed only for as long as your account exists. See the Refund and Cancellation Policy for what is refundable.

4. What we sell and what you get

We develop and operate our own games and sell their content directly. Our current game is free to play; what we sell are the optional virtual items used inside it — in-game currency, time-limited passes and bundles — each bought as a single one-time payment. We also build hosted application software; that line is in development and nothing in it is offered for sale yet. We do not ship physical products and we do not sell development hours.

Everything we sell is licensed to you, not sold to you. You receive the licence described in the end-user licence agreement for the relevant title. You do not acquire ownership of the software, its assets, or any intellectual property in it.

Purchases are credited to your account immediately after your payment is confirmed. Delivery is electronic; no physical delivery occurs and no delivery charge applies.

5. Prices, taxes and payment

• All prices are stated in USD unless a different currency is displayed at checkout.
• Prices shown exclude sales tax, VAT, GST and similar taxes unless stated otherwise. Any applicable tax is calculated and displayed before you confirm payment, and is charged in addition to the listed price.
• You authorise us and our payment service providers to charge the payment method you provide for the amount shown at checkout, including tax.
• Charges from us appear on your statement as HAKUCORE.
• You are responsible for any fee your bank or card issuer applies, including foreign transaction or currency conversion fees.
• If a price is displayed incorrectly because of an obvious error, we may cancel the affected order and refund you in full rather than fulfil it at the wrong price.

6. One-time payments and virtual items

Every charge we make is a single one-time payment that you confirm at checkout. We do not sell anything that renews: there are no recurring plans, and no stored payment method is ever charged without you completing a checkout.

• Virtual items — including in-game currency and time-limited passes — are licensed for use inside the relevant game. They are not property, have no monetary value, cannot be redeemed for cash, and may not be transferred, sold or traded outside the game.
• A time-limited item such as a 30-day pass runs for the period stated when you buy it and then simply expires. Expiry never triggers a charge.
• If we permanently discontinue a game, we give at least 90 days' notice and refund the unused paid in-game currency remaining on your account.

7. Refunds, cancellation and withdrawal

Our Refund and Cancellation Policy explains when you can get your money back, including a 14-day window on purchases you have not used, and the statutory rights of consumers in the EU, UK, Taiwan and other jurisdictions that grant a right of withdrawal. Nothing in these Terms limits a refund right you have under the law where you live.

8. Acceptable use

The Acceptable Use Policy forms part of these Terms and lists what you must not do with our services — cheating and exploitation, harassment, reverse engineering, scraping, fraud, and use in territories we are prohibited from serving. Breaching it can lead to suspension or termination.

9. Content you submit

If you send us feedback, bug reports, forum posts, screenshots, or anything else ("Your Content"), you keep whatever rights you already have in it. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, reproduce, adapt and display Your Content for the purpose of operating, improving and promoting our services.

You confirm that you have the rights necessary to grant that licence and that Your Content does not infringe anyone else’s rights. We may remove Your Content if we believe it breaches these Terms or the law.

We do not use Your Content to train generative models, and we do not use your gameplay data, chat logs or save files as training data.

10. Generated content in our products

Our games and our applications both use generative systems to assemble narrative, dialogue, layout, copy and other content at build time or during use, within constraints written by our designers and engineers. This means two people may see different content, and the same person may see different content across sessions.

We apply automated filtering and human review to reduce the chance of offensive, inaccurate or unintended output, but generated content cannot be guaranteed to be free of error. Generated dialogue is fiction produced by software; it is not advice, and it does not represent the views of Haku Core LLC. If you encounter output that seems harmful or wrong, please report it to support@haku-core.com.

11. Our intellectual property

The services, our games, our applications, our engine, the Haku Core name and logo, and all associated content are owned by Haku Core LLC or our licensors and are protected by copyright, trademark and other laws. Except for the licences expressly granted to you, no rights are transferred.

We respect intellectual property and expect the same. Our DMCA and Intellectual Property Policy explains how to report infringement and how to file a counter-notice.

12. Availability and changes to the services

We aim to keep the services available but we do not promise uninterrupted operation. We may modify, suspend or discontinue features, and we may retire a game or a service tier. If we discontinue something you have paid for in advance and you lose material value as a result, we will offer a pro-rated refund for the unused portion.

13. Suspension and termination

We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if we are required to do so by law, or if we reasonably believe your account is being used for fraud or chargeback abuse. Where the circumstances allow, we will tell you why and give you a chance to put it right.

If we terminate your account for breach, we are not obliged to refund amounts already charged, except where the law requires it.

14. Disclaimers

Except where the law says otherwise, the services are provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow these exclusions, in which case they do not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, Haku Core LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability arising out of or relating to the services is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) fifty United States dollars.

Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded. If you are a consumer, these limits apply only to the extent permitted by consumer protection law where you live.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Sheridan County, Wyoming, and you and we consent to the jurisdiction of those courts.

If you are a consumer resident in the European Union, the United Kingdom, Taiwan or another jurisdiction whose law gives you the right to bring proceedings locally and to the protection of your local consumer law, that right is unaffected by this section.

Before starting formal proceedings, please write to support@haku-core.com and describe the problem. We will try to resolve it with you directly, and most disputes are resolved this way.

17. Changes to these Terms

We may update these Terms. If a change materially reduces your rights or increases your obligations, we will give you at least 30 days’ notice by email or an in-service notice before it takes effect. Continuing to use the services after a change takes effect means you accept the updated Terms.

18. General

• If a provision of these Terms is unenforceable, the rest remains in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition or sale of assets, on notice to you.
• These Terms, together with the documents they reference, are the entire agreement between us about the services.
• These Terms are drafted in English. Translations are provided for convenience; if a translation conflicts with the English version, the English version governs, except where local law requires otherwise.