We run it
Our applications run on infrastructure we configure and monitor. There is no separate hosting vendor for a customer to chase when something is slow.
We patch it
Security updates, dependency upgrades and platform migrations are ours to do, and they happen without a customer needing to schedule them.
We answer for it
Uptime, data durability and incident communication are our responsibility. When something breaks, the email you get is from someone who can fix it.
We support the people using it
Support is email, answered directly by the developer, normally within 2 business days. No tiered queue and no chatbot in front of it.